We ship our products worldwide.
When we have received payment, we will process and ship your order within 1 to 5 business days. As soon as your order is shipped you will receive a confirmation email including track and trace details.
Shipping within Europe generally takes 3 to 7 business days.
Shipping outside of Europe generally takes 7 to 15 business days.
These delivery times are an indication, not a guarantee.
All our packages are shipped with a track and trace service. Your tracking number is included in the email confirming that your order has been shipped.
Sign for delivery
For all packages it is required that you sign for delivery. Therefore it is important that someone is present at the address at t he time of delivery.
Shipping costs are automatically calculated when you place your order and will depend on your shipping address, the weight and the size of your order.
Never accept a package that shows signs of damage
You should never accept a package that shows signs of damage. In the unlikely event that the shipping company wants to deliver a damaged package to you, decline the package and send an email to firstname.lastname@example.org to inform us of the situation within 1 business day of accepting the package. In the unlikely event that you accepted a package that did not seem damaged on the outside and the product inside is damaged, do not handle the package any further and send an email to email@example.com with images of the damaged product and the original packaging within 1 business days of accepting the package. We will then contact the shipping company to notify them of the situation.
Although it is unlikely, customs officials are authorized to open packages for inspection. As this is out of our hands, please understand that we cannot accept responsibility for any orders delayed by foreign customs. Additionally, custom duties, which are not included in our product or shipping charges, may or may not be imposed by customs officials in your country. Our customers tell us that fees are consistently not collected on small parcels. Contact customs officials in your country for more information on how your order will be handled by them.
Your complete happiness is our ultimate goal. You may return a product purchased from us for any reason, keeping the following in mind.
The product should be unused and undamaged.
The product has to be sent back in good condition. We do not refund return products that have been used or damaged. We therefore advice you to carefully wrap a return product to prevent it from being damaged.
The product should be returned to us within 14 business days of the email confirming shipment.
If you choose to return a product, it should be returned to us within 14 business days of the email confirming shipment. In this light we advice that upon returning a product you always choose a shipping service with a tracking option.
Shipping and handling fees for return shipment are non refundable.
As we are a small business with a client base in various countries around the world, we unfortunately cannot offer to take care of your return shipping costs. When you decide to return a product, you will bear the cost of return shipment unless the product was damaged upon delivery. Please note that you should never accept a package that shows signs of damage.
To receive a refund you must obtain a Refund Authorisation (RA).
To ensure a smooth return process we ask that you contact us and request a Refund Authorisation (RA) before you return ship the product. You can obtain a RA by sending an email to firstname.lastname@example.org stating your order information and explaining why you wish to return the product. You should only send back the product after you have received our confirmation email.
We will reimburse you once we have received the complete, unused and undamaged product. An email confirmation and a refund will be issued within 30 days after receiving your return product. You will receive your refund via the same payment method used to make your purchase.
Products that are returned should be sent to the following address:
Kloosterweg 1 – N318
6412 CN Heerlen
We reserve the right to reject any return that does not comply with the above requirements.